Enjoy the ease & convenience of eBilling

Welcome to the automated bill payment system, secured and operated by SmartHub. You may view and pay your bill using ACH, VISA, or MasterCard.

The information you submit on this site is secure and will be kept confidential. All communications between you and SmartHub are encrypted using Secure Sockets technology and strong security procedures are maintained and monitored in our processing center. We safeguard any personal information you may supply and do not share it.

Payments made via eBill will post the next business banking day. Our office will not be able to confirm payments until the next business banking day. All Sales Are Final.

Disconnect/Reconnect Policy

If payment is not received by bill due date, service will be disconnected. An extra $25.00 charge will be necessary to re-establish service. If statement balance is paid over the weekend or after business hours, service(s) will be reinstated the next business day. 

SmartHub Q&A

  • Both platforms are part of our online account management system for members.

    Both the web version and mobile app allow you to securely access their account information, change your personal information, manage notifications, update stored payment methods, view bills and payment history, make payments, and report issues.

    The free, secure mobile app is available to download and install on mobile devices and tablets.

  • Yes. All critical information is encrypted in every transaction run and no personal information is stored on your phone or tablet.

    Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.

  • You can find your account number on a printed bill statement mailed to your residence or business.

    You can also call us at 888-582-3232 for assistance.

  • Members can sign up for SmartHub via the login page. To create a new online account, click “New User? Sign up to access our Self Service site” on the login page for SmartHub.

    You will need to have your account number and email address on hand before starting this process.

    On the registration page, type your billing account number, last name or business and email address in the requested fields.

    You will receive an email to verify your account. You will then be prompted to change your password.

  • Visit the Apple App Store or Google Play on your phone or tablet and search for “SmartHub.” Select our free and secure app to begin the download process.

    If you have already registered via the web portal, you will be able to log into the app immediately. If you haven’t registered yet, follow the instructions below.

    Members can sign up for SmartHub via the login page. To create a new online account, click “Don’t have an account? Register now.” on the login page for SmartHub.

    From the registration screen, type your billing account number, last name or business and email address in the requested fields.

    You will receive an email to verify your account. You will then be prompted to change your password.

  • No. It is provided as an option for your convenience. If you do not sign up for paperless billing in SmartHub, you will continue to receive a monthly bill in your mail.

    When we upgraded our systems, those who were previously enrolled in paperless billing were not able to be carried over, so while we understand it’s inconvenient, we do appreciate your understanding of having to enroll again.

    You can choose to participate in paperless billing, which sends bill statements to the email address on your account. You will no longer receive a copy of your bill in the mail.

    Here’s how to change your preference to participate in paperless billing:

    On the website:

    Click on My Profile
    Click on Update My Paperless Settings.
    Choose your paperless preference

    On the app:

    Select Settings
    Select Paperless Billing
    Choose your paperless preference

  • You may choose how you receive notifications from SmartHub (email or SMS) by updating your notifications preferences.

    1. Log in to your SmartHub account

    2. Click on “Notifications”

    3. Click Manage Contacts to add or change email address and phone numbers

    4. Enter verification code to activate

    5. Click on Manage Notifications to set up SMS and email alerts

  • Auto Pay allows you to pay your monthly bill through an automated draft from your bank account or credit card at no extra charge. By enrolling in Auto Pay, you authorize us to withdraw funds from your selected account to pay your monthly bill on the due date.

    How to sign up on the website:

    1. Click on Billing & Payments

    2. Click on Auto Pay Program

    3. Click on Sign Up for Auto Pay and follow instructions

    How to sign up on the app:

    1. Select Bill & Pay

    2. Select Auto Pay Program and follow instructions

  • You can save bank account and/or credit/debit card information for future one-time payments.

    On the website:

    1. Click My Profile

    2. Click on Manage My Stored Payment Accounts and follow instructions

    On the app:

    1. Select Settings

    2. Select Stored Payment Accounts and follow instructions