Support Info

Our Coin and Burlington Junction Offices are open Monday through Friday 8am-12pm and 1pm-4pm

Coin: 712-583-3232

Burlington Junction: 660-725-3354

Iowa Toll Free: 888-582-3232

Missouri Toll Free: 877-725-3354

Weekend Support

Our technicians are on call during weekends & holidays. For after-hours, weekend or holiday support, our Helpdesk serves as the first point of contact. If the Helpdesk is unable to resolve your issue, a trouble ticket will be created and dispatched to the on-call technician. The on-call technician will contact you asap. You can reach our Helpdesk daily between 7:00am and 10:00pm by calling 877-583-6711 or email support@iamotelephone.com.

Email Configuration

Incoming Mail Server

  • Type: POP

  • Server name: mail.iamotelephone.com

  • Port: 110

  • If you have an option for SSL – you do NOT want that option enabled.

  • Username: beginning portion of your email address – everything before the @ symbol (i.e. – jdoe@iamotelephone.com the username would be jdoe)

  • Password: your password for our service

Outgoing Mail Server

  • Type: SMTP

  • Server name: smtp.iamotelephone.com

  • Port: 25

  • If you are asked if the SMTP server requires a username and password – or requires a login – you do not select that option

Alternate Authenticated Outgoing Mail Server 

(for use with your tablets, smart phones, or laptops used for traveling outside of our service area)

  • Type: SMTP

  • Server Name: smtp2.iamotelephone.com

  • Port: 587

  • You DO want to select the options that the Outgoing Server requires authentication – or a username and password. Then insert your same username and password used for the Incoming server.

Internet Help Desk - 877-583-6711

Internet speed test

Click to Test Your Internet Speed

A speed test measures the performance of your Internet connection, specifically the speed at which data is transferred. Download, upload and ping (latency) help determine how quickly your Interent connection can send and receive information.

If you run a speed test and don’t get the results you are expecting, first restart your modem and computer. If that doesn’t help, check for background apps that may be running, reduce the number of connected devices and clear your browser’s cache. If none of these steps helps, give us a call. We’re happy to help.

Download - Measures how quickly data is received from the Internet to your device. It is crucial for activities like streaming videos, downloading files and browsing websites.

Upload - Measures how quickly data is sent from your device to the Internet. This is important for activities like video calls, uploading files to the cloud and posting on social media.

Ping (Latency) - Measures the time it takes for a signal to travel from your device to a server and back. Lower ping times generally are better, especially for online gaming and video calls, as they indicate faster responsiveness.