Remote Support

Occasionally, an IAMO Communications Help Desk representative may ask to access your computer for remote support.

Allow your IAMO IT Help Desk Rep access to your computer

  1. A small program will be downloaded to your computer. Click the appropriate link for your type of device/computer (Windows or Mac).

  2. Click ‘Allow’ when prompted.

  3. Launch the downloaded program. It may be in your Downloads folder.

  4. Give the 9-digit number to your IT Help Desk Rep.

  5. When you want to end the support session, be sure to quit the program. This ensures your computer cannot be remotely accessed, unless you download and run the program again.

Click above to download
Remote Support for Windows

Click above to download
Remote Support for Apple/Macintosh

Disclaimer

By requesting and accepting a remote session from an IAMO Communications Help Desk representative to remotely assist you with a technical related issue, you accept responsibility for any changes made to the desktop content or system settings. IAMO Help Desk does not assume and is not responsible for any liability for the linking and viewing of any desktop content, the operation of your Internet or email software.

IAMO Support recommends, for your security and privacy, that you exit any open applications which may be displaying content, such as personal or confidential information, before allowing our Help Desk Rep to initiate a remote support session. We further recommends that you remain seated at your desktop throughout the entire remote session.

IAMO Help Desk will call before any session is established and agreed upon. Your data is important to us. It is up to you to ensure that you backup your data on a regular basis. IAMO Help Desk will not be held responsible for any data loss during or after a remote session. 

IAMO Help Desk continuously undertakes to take the utmost care when in use of your computer. However, we cannot guarantee that our service will resolve your problem or that attempting to rectify your technical issue will not cause additional problems.

IAMO Help Desk provides a licensed copy of Splashtop SOS to connect to your installation. If you do not accept, then it is your responsibility to provide us a different tool, at your own cost, that offers the same functionalities.